I bought this vespa for my daughter's big christmas present, as the 12v was out of stock. We opened the box and the brakes were totally shattered so we couldn't even put it together. Safe to say my daughter was very upset, as the one present she asked for, wasn't there when she woke up. Three days after emailing you, you replied to say that you would send out a replacement handlebar. Which was great! They said it would be here on 3rd January. I have sat in all day for it to come, for it to not turn up! It has been nothing but an inconvenience and caused a lot of upset! To say I'm disappointed would be an understatement.