One of the most common issues our customers face at RiiRoo is “The Car Won't Turn On” In most cases, the issue is very simple to resolve as we will demonstrate in this video.
Due to laws in the UK, unfortunately, we are not permitted to ship our ride-on toys with the battery terminals connected therefore, when you receive your car you must connect the battery yourself.
In this video, we are going to show you the most common reasons why your ride-on car or motorbike is not working. Note: The instructions in the video will be relevant for all the 6v, 12v and 24v batteries we sell at RiiRoo.
Upon receiving your car the first thing to do once the car is assembled is to locate the battery.
In some toys, they are located under the bonnet and some under the boot. In this instance, the batteries are under the seat, which can be found by removing the two screws from the seat.
The first step is to check the cables to make sure that they are not damaged
This step is pretty self-explanatory, ensure that there are no cables that have been damaged in transit.
if you have any damaged cables contact us as soon as possible and we will advise you on what to do next.
The second step is to check that the battery terminal is connected.
The most common fault is that the plastic tab to protect the battery terminal has not yet been removed. This means that the car will not power on.
To fix this, remove the clear plastic tab and connect the battery terminal from the board to the battery.
Third and final step - Re-seat the multi-plug and clips.
Sometimes the multi plug's are not connected properly and you find that they are not making contact.
To check if this is the case, simply press the clip down and pull the plug apart and push back together until you hear a click. Repeat this step on all of the plugs.
The cars first charge should be between 8 – 12 hours. This is to preserve and maintain the efficiency and life of the batteries. So don't be tempted to use the car until this step has been undertaken.
Not adhering to this important step could potentially damage the electrical components in the car.
That's it, If you have followed each of these steps correctly your car will power on.
If require further assistance please get in touch with us at hello(@)riiroo.com