Deliveries & Returns
For all orders to mainland UK we offer a FREE delivery service. Any postcode that is not included on the tables from Region 1 -> Region 3 are considered mainland UK addresses, in which case, all services are available to you with 5 - 7 day services being FREE, regardless of the total weight of the order.
Please Note:
Unfortunately, we no longer offer shipping to Europe. This includes Republic of Ireland.
Delivery Prices & Services
Service: Express | 1 -> 2 Days
Price: £9.95
Postcodes: Mainland
Order Weight: Under 30KG
Service: Standard | 2 -> 3 Days
Price: FREE
Postcodes: Mainland
Order Weight: Under 30KG
Service: Special Saturday Delivery
Price: £19.95
Postcodes: Mainland
Order Weight: Under 30KG
Service: Standard Pallet | 3 -> 5 Days
Price: FREE
Postcodes: Mainland
Order Weight: Over 30KG
Service: Express Pallet | 1 -> 2 Days
Price: £19.95
Postcodes: Mainland
Order Weight: Over 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £99.00
Postcodes: AB* All Postcodes,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £59.00
Postcodes:AB* All Postcodes,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,
Order Weight: Over 30KG
Service: Economy | 5 -> 7 Days
Price: £9.95
Postcodes:AB* All Postcodes,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *
Order Weight: Under 30KG
Service: Express | 2 -> 3 Days
Price: £29.95
Postcodes:AB* All Postcodes,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *
Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days
Price: £19.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG
Service: Express | 2 -> 3 Days
Price: £39.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £129.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £79.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG
Service: Express | 2 -> 3 Days
Price: £49.95
Postcodes: GY*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days
Price: £29.95
Postcodes: GY*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £169.95
Postcodes: GY*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £89.95
Postcodes: GY*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG
International Sales Policy: Duties, Taxes, and Returns
At RiiRoo, we value our international customers and strive to ensure that your shopping experience is smooth and transparent. Please take note of the following policy regarding duties, taxes, and returns for international orders:
Duties and Taxes
- All international orders may be subject to customs duties, import taxes, and other fees once the item reaches the destination country. These fees are determined by the customs authority of the destination country and must be paid by the customer. RiiRoo is not responsible for any additional charges or delays caused by customs clearance.
If you are unsure of the customs duties or taxes that may apply, we recommend contacting your local customs office for more information before placing your order.
Failure to Pay Duties/Taxes
- If the customer fails to pay the required duties or taxes, and the order is returned to us as a result, the following deductions will apply to the refund:
- Original Delivery Fees: The initial shipping costs incurred to send the order will be deducted from the total refund amount.
- Return Fees: Any additional fees associated with the return of the item to our facility will also be deducted from the total refund.
Please note that customs duties, taxes, and any shipping costs (both original and return) are non-refundable.
Post-Brexit Policy for EU Customers
Following the United Kingdom’s exit from the European Union, orders shipped to any country outside the UK, including EU member states, are subject to customs duties, import taxes, and VAT as per the local regulations of the destination country.
These charges are the responsibility of the customer and are not included in the price of the product or the shipping fees paid at checkout.
Important: This policy applies to all international orders made from outside the UK, including to the EU.
By placing an order with RiiRoo Ltd, you acknowledge and agree to this policy.
Should you have any questions or concerns regarding duties, taxes, or returns, please contact our customer service team before completing your purchase.
DELIVERY TRACKING & UPDATES
Don't leave it too late!
Keep an eye out for your order via the respective carriers tracking system. You'll find the courier as well as the tracking number specified on your order despatch email.
If you need help with a delivery, contact our lovely support team. They'll be on hand to help.
It is important to note that most of the rates specified above are subsidised by us therefore the re-delivery charges will, in most cases, be more than we have specified above.
This becomes especially important for orders which are delivered by a specialised service where only one attempt at delivery is included.
Please keep an eye on your email/phone so you don't miss delivery. The delivery charges are quite hefty and there is no reason to spend money where we don't have to!
EASY RETURNS
Things happen :(.
For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business!
For items that have gone past 30 days, please contact our support team, they are usually pretty good :)
RiiRoo™ takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 4 years our systems have evolved massively in line with our company's growth to ensure this happens.
It is important to note that our big parcels are delivered by APC (Action Express) using a pallet service. Please retain the pallet until you are sure the product is in good working order. If a return is required then the only way for it come back to us is using the same pallet service.