Now where did it say i would have to assemble the product! Avoid!
We ordered for our sons main christmas present.
This was left outside the front door in a box!
No instructions to assemble, and more importantly no where did it state needs assembling!
This was a joke itself!
Move to Christmas day, it wouldn't start, once we did manage to stop it cutting out it lasted a whole 34 seconds of enjoyment!
When we tried to re start AGAIN the starter cord came off!!!!!!
We had to wait until last week to recieve the new part. However, this still hasn't changed the fact the quad won't stop cutting out. It starts, and cuts out after a few seconds with choke on or off!
Emailed again, to be told, we have to dismantle the quad for a collection! JOKE!
Also, if they deem nothing wrong the charges are on us!
£400 spent, 34 seconds of use and a very upset child!
Hi Dale,
We’re truly sorry to hear about your experience with the quad bike. It’s extremely disappointing to know it didn’t meet your expectations, and we completely understand your frustration.
We’d like to help resolve this for you. Please email us with your order details so we can review the situation further and assist with the ongoing issue.
Best regards,
The RiiRoo Team
I am very happy with the bike. My son is extremely happy with this.
Well worth the money.
The only negative is that it took a while to ship, and once the courier picked it up, there was further delay, resulting in being late for my sons birthday.
But I can't fault the product itself
Hi Jamie,
We’re so pleased to hear that you and your son are happy with the BMW S1000RR Motorbike—it’s always great to know the product is worth it!
Apologies for the delays in shipping and with the courier; we completely understand how frustrating that must have been, especially with a birthday involved. We’ll work on ensuring a smoother process in the future.
Thanks for your honest feedback, and we hope your son continues to enjoy their bike!
Best regards,
The RiiRoo Team
Fab tractor, absolutely delighted with it.
Hi Grace,
It’s wonderful to hear you’re delighted with the JDX™ Tractor! We’re so glad it’s been a hit.
If there’s anything else we can help with, feel free to let us know, and we hope your little one continues to enjoy their tractor!
Best regards,
The RiiRoo Team
Very good customer services and happy to help resolve any issues.
Hi Louie,
Thank you for your feedback! It’s great to hear you found our customer service helpful and that we could resolve any issues for you.
If there’s anything else you need, don’t hesitate to get in touch, and we hope your little one continues to enjoy their TT RS!
Best regards,
The RiiRoo Team
Perfect Christmas present, everyone loves it
Hi David,
We’re so glad to hear the OneMX™ PX2S motorbike was a hit as a Christmas present! It’s great to know everyone loves it.
If you need any assistance or have any questions, feel free to reach out, and we hope your little one continues to enjoy their motorbike!
Best regards,
The RiiRoo Team
Faulty part - very disappointing
It appears one of the parts that came with my order has been welded the wrong way round and not bent at the correct angle. The images attached show my part welded facing outwards, whereas the assembly video shows the part welded inwards. There isn’t a phone number to contact and the website says there is a live chat but I can’t find this function anywhere. Really disappointing for the amount spent!!!!
Thank you for bringing this to our attention, Chris. We’re really sorry to hear about the faulty part on your MaxPow UTV-MX and the inconvenience it has caused. Please email us with your order details and photos, as this will help our team review the issue and arrange a solution. We truly appreciate your patience and want to ensure this is sorted for you.
got a quad ATV for Christmas the carburetor is leaking petrol everywhere and all most set us on fire i have tried to contact riiroo with no success i have emailed them with no reply never ever bye from here the customer service is disgusting
Thank you for your review, Mark, and we’re truly sorry about the issue with your ATV’s carburetor. A fuel leak is a serious concern, and we’d like to address this as a priority. Please email us with your order details and a description of the issue so we can review and provide a resolution as quickly as possible. Thank you for bringing this to our attention.
Really fast my 7 year old autistic son loves hes camo quad. Highly recommend 👌
Hi Maria,
Thank you for your lovely feedback! It’s fantastic to hear that your son loves his camo quad and that the delivery was speedy.
We really appreciate the recommendation, and we hope your son continues to enjoy his quad!
Best regards,
The RiiRoo Team
Go cart came with a flat tyre and a damaged wheel.
I also brought a lorry with trailer for my 4 year old and within 5 minutes he had snapped the steering wheel and wires which for a toy designed for a child is shocking and bad design
Hi Dave,
Thank you for your feedback, and I’m sorry to hear about the issues you’ve experienced with your items. This isn’t the quality we aim to provide, and I completely understand your frustration.
Could you please email us at **hello@riiroo.com** with your order details and some photos of the damage? We’d like to review this and see how we can resolve it for you.
Thank you for bringing this to our attention, and we’re here to help make things right.
Best regards,
The RiiRoo Team
Can somebody from this company please give me a call as is unacceptable to receive a broken digger for my kid on christmas and in a period of 3 weeks nobody contact me to solve the issue
We’re truly sorry to hear about the broken digger and the lack of contact since your initial report. This isn’t the standard of service we aim to provide. Please email us so we can address the issue and work on a resolution for you.
Got this for my little girl for Christmas. Shes 16 months. Hubby built up easily. Everything looks great. Love the number plate. Opted for remote control but she will be able to control it independently in a few months. Music and lights are brilliant. Battery seems to last over an hour. We haven’t tested it any longer than that. Had a 3yr old in with her and both had room on the seat. Would suit anything up to age 4/5. Only gave 4 stars as we’ve only been using 2 weeks but so far so good. Really impressed with our purchase.
Hi Claire,
Thank you for your detailed review! It’s lovely to hear that your little girl is enjoying the Mercedes SL63 and that the remote control is coming in handy while she’s still learning to drive independently. It sounds like it’s already brought plenty of fun moments, especially with room for a passenger!
We’re glad to know you’re impressed with your purchase so far, and we hope your little one continues to enjoy her car as she grows!
Best regards,
The RiiRoo Team
Bought this in October as a Christmas present. Upon building the bike it looks amazing but we ended up with the pull cord coming right out, a leak in the fuel tank and upon contacting the company they sent out replacement parts so can’t fault the customer service. We managed to get the bike going only for the chain to come off every 30 seconds of riding the bike. The choke also runs very high and if you touch it after the bike has started it cuts the engine out which isn’t an huge issue but not ideal either. Absolutely shocking the issues we have had with this bike. Contacted riiroo for a refund as there’s been nothing but bother and I have a gutted wee girl that can’t use her Christmas present.
Thank you for your review, Hayley. We’re truly sorry for the issues you’ve encountered with the bike. It’s disappointing that these problems have caused such frustration. If you haven’t already, please email us with details so we can look into a resolution for you. We genuinely want to ensure they can enjoy their Christmas present.
Quality fun items
Hi Akino,
Thanks for your review! We’re glad to hear you’re happy with the Driving Test and Driving License Kit—it’s such a fun addition to any ride-on experience.
We hope your little one continues to enjoy their driving adventures!
Best regards,
The RiiRoo Team
This was a Santa gift and it arrived very quickly. Easily enough to build all tools came with it. My little girl loves it and it copes with our terrain around aour house no problem at all.
Hi James,
Thank you for your review! It’s great to hear the 24V 4x4 arrived quickly and was straightforward to assemble. We’re so glad your little girl loves it and that it handles your terrain with ease.
We hope she continues to enjoy her 4x4 adventures!
Best regards,
The RiiRoo Team
Cannot find place to review tractor only the signs. Signs are fine however tractor we bought with them has been a complete disaster and no response as yet from customer service.
As you can imagine it is not easy to hide something of that size so while it arrived on 28th November we did not build it until a few days before Christmas. First time little man used it it overheated and sparked.
Left it to cool and checked over by a very experienced electronics engineer who felt the battery was too powerful for that particular motor which could be the issue. Tried again and did exactly the same thing. Ruined little man's Christmas and even though reported through webpage still no response. Not impressed. £400 down the drain and a very upset child.
Hi Kim, thank you for letting us know about the issues with your tractor. Overheating and sparking are serious concerns, and we’re very sorry this has happened. If you’ve already submitted details through the webpage, rest assured our team will respond as soon as possible. Please feel free to email us again to follow up if needed, and we’ll make resolving this a priority.
Got this for my 8 year old son, he absolutely loves it, goes very fast, he takes it out everyday! Definitely worth the money!
Hi Bethany,
Thank you for your review! It’s great to hear your son is loving his OneMX™ EX2S dirt bike and that it’s bringing so much excitement to his days. Sounds like it’s been a fantastic choice!
We hope he continues to enjoy every ride!
Best regards,
The RiiRoo Team
I have ordered this digger for my 3 years old and it came broken. The arm is not working and it does a very weird noise. For 2 weeks I have tried to contact the company but no luck. I filled in a form and no response. The chat is not working. No phone number. My kid did not get to enjoy his most wanted christmas present.
Hi Anemary,
Thank you for taking the time to share your experience, and I’m so sorry to hear about the issues with the digger. I completely understand how disappointing this must have been, especially when it was meant to bring joy to your child.
Could you please send us an email with the details and a video showing the problem? This will allow us to identify the issue and find a solution for you as quickly as possible. We’ll ensure this is resolved promptly.
Thank you for your patience, and we’re here to help.
The sound does not work at all I’ve tried ever you can’t play music on the multimedia player it boasts so much about and there are no start up sounds
Hi Irene,
Thank you for your feedback, and I’m sorry to hear that the sound isn’t working on the Vespa ride-on motorbike. That’s definitely not what we want for your little one.
Could you email us with a brief description of the issue? Including a video showing the multimedia player would be incredibly helpful in diagnosing the problem and arranging a solution.
We look forward to helping resolve this for you as soon as possible.
My baby car was really nice , I found it difficult to assemble the bow. But there were easy instructions online which guided me .
Hi Dolly,
Thank you for your review! We’re so glad to hear you loved the Bentley for your baby’s 1st birthday—it’s a fantastic choice.
It’s great that the online instructions helped with assembling the bow. If you ever need more guidance, feel free to reach out, and we hope your little one continues to enjoy their car!
Best regards,
The RiiRoo Team
You can barely make out what the Built in music/stories are actually saying very bad quality and can not use phone on usb or Jack plug as there’s no button to switch output so at best it’s a portable charger for your phone.
Hi Louie,
Thanks for reaching out. I’m sorry to hear that the built-in media quality and functionality didn’t meet expectations.
The USB and jack plug features are designed for specific use cases, and we’d be happy to guide you through setting them up or troubleshooting. If you could email us with more details, we’ll work to address your concerns promptly.
We appreciate your patience and look forward to assisting further.
Bought for my 6yr old grandson for Christmas. As it stated up to 8yrs thought he would get a good 2yrs out of it. It's not big enough in my opinion and the seat belt didn't go round his waist at all. He's a very slim child. Paid for number plates but they weren't with it. He'll be lucky if he gets a years use of it.
Hi Vivien,
Thank you for your feedback, and I’m sorry to hear the Waltzer Bumper Car didn’t meet your expectations. We aim to provide accurate sizing guidance, so I understand how disappointing this must have been, especially when bought as a gift.
Regarding the missing number plates, we’d like to make this right for you. Could you please email us at **hello@riiroo.com** with your order details? We’ll get this resolved promptly.
Thank you again for sharing your experience, and we’re here to assist if you need further help.
Best regards,
The RiiRoo Team
Bought this in October for my 1year olds birthday. I bought the remote with the car. Remote stopped connecting to the car. Emails back and forth to get it fixed. Got sent out a replacement motherboard and it doesn't even fit.
Child climbing in and out wanting to go for a drive and we can't. Extremely disappointed, been a month of my child not having the car over Christmas.
Hi Gabriella,
I’m really sorry to hear about the difficulties you’ve faced with the Range Rover Sport HSE Style. It’s frustrating when these kinds of issues prevent your child from enjoying their gift, especially over such an important time.
It sounds like there’s been some miscommunication about the replacement part. Please email us with a photo of the car and the part in question so we can review and resolve this for you as soon as possible.
Thank you for your understanding, and we’ll do everything we can to make this right.
Great Product
Very happy with it
It came very quickly as well
Hi Adrian,
Thank you for your review! It’s great to hear you’re happy with the Range Rover Sport HSE Style and that it arrived so quickly.
We hope your little one continues to enjoy their new ride!
Best regards,
The RiiRoo Team
Great Product
Very happy with it
It came very quickly as well
Hi Adrian,
Thank you for your feedback! We’re glad to hear you’re happy with the parental remote upgrade and that everything arrived so quickly.
We hope your little one continues to enjoy their new ride with you in control!
Best regards,
The RiiRoo Team