If you have one of our OneQuad Models then you may want to consider purchasing a Mini Quad Trailer in Black. Perfect transporting all of those toys.
This trailer is Compatible with the following OneMoto Products:
OneQuad EX2S
OneQuad EX3S
OneQuad PX2S
OneQuad PX3S
Connecting eyelets between the base and side panels were welded on at the wrong angle and would not line up. I had to have them cut off and welded back on in the correct position. Butt welds at the centre of the upper panel joins were protruding to the point that they were catching the trailer base, So the side panels would not line up with each other, they had to be linished down, treated and painted. Bolts supplied were too short, So I've had to buy the correct bolts elsewhere. I could have returned the item for exchange but figured that a replacement would be equally as poor quality. That said, delivery was fast, and now that the trailer has been modified to fit together it works well and my son loves it
Hi Richard,
We are so sorry to hear of the above issues which you reporting and do hope we can get this resolved for you.
I can see that these issues have not been raised to us and the above feedback is the first we have heard from yourself.
If you could contact a member of the customer service team we will be more than happy to assist and hopefully have this resolved for you.
C
Chloe D. (Aberdeen, GB)
Fast delivery
Fast delivery & good customer service. Only downfall was there were 3 bolts missing for assembling the trailer but thankfully we had our own.
L
Lee M.
The bollox
Cheers for delivering my sons quad bike trailer he’s going to absolutely love it
Fast delivery and great service keep up the good work ya legends 👍
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A refund will be refused if: The item is returned in a used condition
If received damaged
15% will be deducted if we do not receive the product in its original packaging Refunds will not be given if they do not comply with our returns policy.
Please return your item(s) to us within 30 days after finding the fault.
You can do this by getting in touch with our customer service team via email at hello@riiroo.com or via telephone on 01536 682268.
⚠️ Please do not return the item without getting in touch with our customer service team first. ⚠️ Please don’t use any faulty items after finding the fault, or we may not be able to provide you with a refund. ⚠️ Any goods outside of the 30 days return period are not eligible for an exchange or a refund. Repair's Only ⚠️ We can repair any manufacturer faults however unable to repair goods that are damaged in use. ⚠️ Items must be returned in the original or alternative packaging. ⚠️ Repair will not be conducted if the product is returned without packaging.
Refunds can take up to 10 working days from the date of your return for your parcel to be inspected and a refund to be issued. This takes into account; transit period, product inspection, refund eligibility checks & processing time. On receiving your return the next step is for us to check the item(s). Once our checks are complete considering the item(s) returned in its original condition we’ll refund back to your payment method.
The funds should appear on your bank statement in up to 5-7 working days (how long depends on your card issuer). 📧 An email notification will be sent once a refund has been issued.
Unfortunately we don’t offer an exchange facility.
Simply return your item(s) and provide us with the return tracking details to keep an eye on the return.
⚠️ Items must be new and in its original packaging.
In most cases the return costs are covered by us, however, this only applies to orders which are found to be faulty or damaged upon delivery. In cases where the items is unwanted or ordered by mistake, the return costs will need to be covered by you.
We stock the majority of parts for our ride-on's, however, given the sheer number of parts on hand, we are not able to make them readily available to order online. If you need to order a part, please get in touch with our customer support team, where they will be able to give you part availability information.
Please make sure you have the following information to hand before contacting our support team to help speed things up for you:
Your Order Number
A photo of the required part
Part Name/Number (If available)
For all orders to mainland UK we offer a FREE delivery service. Any postcode that is not included on the tables from Region 1 -> Region 3 are considered mainland UK addresses, in which case, all services are available to you with 5 - 7 day services being FREE, regardless of the total weight of the order.
Please Note: Shipping orders and returns outside of the UK will incur a customs fee, so please be sure to factor this in when ordering or returning items.
Delivery Prices & Services
Service: Express | 1 -> 2 Days Price: £19.95 Postcodes: Mainland Order Weight: Under 30KG
Service: Standard | 2 -> 3 Days Price: £9.95 Postcodes: Mainland Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days Price: FREE Postcodes: Mainland Order Weight: Under 30KG
Service: Special Saturday Delivery Price: £19.95 Postcodes: Mainland Order Weight: Under 30KG
Service: Standard Pallet | 3 -> 5 Days Price: £19.95 Postcodes: Mainland Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days Price: FREE Postcodes: Mainland Order Weight: Over 30KG
Service: Express Pallet | 1 -> 2 Days Price: £39.95 Postcodes: Mainland Order Weight: Over 30KG
Service: Express | 2 -> 3 Days Price: £49.95 Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 * Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days Price: £29.95 Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 * Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days Price: £169.95 Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 * Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days Price: £89.95 Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 * Order Weight: Over 30KG
We also offer shipping to most European Countries, please review the tables below for the services we offer and exclusions to some area's in Europe. It is important to stress that all our products have a UK plug therefore an adapter will be required to enable charging of the product.
Service: Express | 3 -> 5 Days Price: £49.00 Postcodes: Mainland Order Weight: Under 30KG
Service: Economy | 7 -> 10 Days Price: £29.00 Postcodes: Mainland Order Weight: Under 30KG
Service: Express Pallet | 5 -> 7 Days Price: £239.00 Postcodes: Mainland Order Weight: Over 30KG
Service: Economy Pallet | 10 -> 14 Days Price: £179.00 Postcodes: Mainland Order Weight: Over 30KG
Service: Express | 2 -> 3 Days Price: £49.95 Postcodes: JE* Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days Price: £29.95 Postcodes: JE* Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days Price: £169.95 Postcodes: JE* Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days Price: £89.95 Postcodes: JE* Order Weight: Over 30KG
DELIVERY TRACKING & UPDATES
Don't leave it too late!
Keep an eye out for your order via the respective carriers tracking system. You'll find the courier as well as the tracking number specified on your order despatch email.
If you need help with a delivery, contact our lovely support team. They'll be on hand to help.
It is important to note that most of the rates specified above are subsidised by us therefore the re-delivery charges will, in most cases, be more than we have specified above.
This becomes especially important for orders which are delivered by a specialised service where only one attempt at delivery is included.
Please keep an eye on your email/phone so you don't miss delivery. The delivery charges are quite hefty and there is no reason to spend money where we don't have to!
EASY RETURNS
Things happen :(.
For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business!
For items that have gone past 30 days, please contact our support team, they are usually pretty good :)
RiiRoo™ takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 4 years our systems have evolved massively in line with our company's growth to ensure this happens.
It is important to note that our big parcels are delivered by APC (Action Express) using a pallet service. Please retain the pallet until you are sure the product is in good working order. If a return is required then the only way for it come back to us is using the same pallet service.
Now that we have started selling Petrol dirt bikes, buggies, and quad bikes, we thought it would be a good idea to provide an explanation of the different age ranges that these toys are suitable for.
Providing a specific age range for these toys is extremely difficult, due to the fact that children come in all different shapes and sizes. Also, what is deemed acceptable to one parent isn’t acceptable to another.
For that reason, please take this as a rough guideline of the ages these toys are suitable for. It goes without question that the suitability of each product we sell is at the parents discretion. The weight, height and skill level of the person using the toy also needs to be considered.
We Have 2 Main Categories of Bikes - Dirt Bikes & Pit Bikes
Pit bikes are generally smaller than dirt bikes in appearance and features. This makes it difficult to choose an appropriate bike since there are so many different varieties of bikes.
We ask that you take care when ordering your bike to ensure it is the right weight, height and power and features you are looking for.
The Pit and Dirt Bikes have a minimum user age of 15+. These are extreme guidelines and will vary depending on the height, weight and skill level of each child.
We Have 3 Main Categories of Quad Bikes
There are no maximum ages for these quad bikes. However, OneMoto has a guideline forminimum age use.
Mini Quads
These quad bikes are designed for children from the age of7 and upward. The suitability of each product we sell is at the parents discretion. The mini quads range from 250w to 500w in the electric range and 50cc - 80cc in the petrol range. We will have more powerful versions under the same category, however, based on customer feedback these should be reserved for much older kids and adults.
Kids Quads
These quad bikes are designed for children from the age of10 and upward. The suitability of each product we sell is at the parents discretion. The child quads range from 500w - 1000w for the electric range and 50cc - 250cc for the petrol range.
Adult Quads
There reallyisn’t a minimum or maximum age for the adult quads, so there was no need for us to set any other guidelines for them other than they are designed specifically for adult use. The adult quad bikes range from 150cc+.
Buggies & Go Karts
There are no maximum ages for these buggies and go karts. However, OneMoto has a guideline forminimum age usewhich is 6+. With this, let us stress that this is purley at a parent’s discretion. Bear in mind that these are pretty powerful machines.
