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Customer Reviews

Based on 2 reviews
Andrew B. (Eastleigh, GB)
Not massively helpful

I unfortunately ordered the incorrect wheels. When I informed RiiRoo that they were wrong they just replied yes they are the wrong ones! No conversation about returning them and no reply when asking what they have got that would fit. So as it stands I have wasted £30

Dear Andrew,

Thank you so much for taking the time to share your feedback with us. We truly appreciate it, and I apologize for any inconvenience you experienced with your order of the incorrect wheels. I'm sorry to hear about the lack of communication and assistance you received when contacting our team. We strive to provide excellent customer service, and it seems like we fell short in this instance.

I understand how frustrating it must be to have the wrong wheels and not receive any guidance regarding returns or finding the right ones. Please accept my sincere apologies for this oversight. We value your satisfaction as our customer, and we want to make things right. Could you please provide me with your order details so that I can personally assist you in resolving this issue?

Again, Andrew, thank you for bringing this matter to our attention. Your feedback helps us improve our services and ensure a better experience for all our customers. We look forward to working with you to find a solution and make your experience with RiiRoo a positive one.

kevin p. (Bognor Regis, GB)
Wrong size

Couldn't find correct wheel size replacement, measurements were correct on the wheel I ordered but tyre tred was alot bigger on replacement wheel. Yeah £20 wasted....

Hey there, Kevin! Thank you so much for taking the time to share your review with us. We truly appreciate your feedback and we're sorry to hear about the trouble you faced with finding the correct wheel size replacement. We understand how frustrating it can be when things don't align perfectly. We apologize for any inconvenience caused by the difference in tire tread on the replacement wheel. Your feedback helps us improve, and we'll definitely take it into consideration to enhance our product descriptions and ensure better compatibility in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Thanks again, Kevin!

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