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🚩 Q & A
A refund will be refused if:
The item is returned in a used condition
If received damaged
15% will be deducted if we do not receive the product in its original packaging Refunds will not be given if they do not comply with our returns policy.
You can do this by getting in touch with our customer service team via our contact form on the website - https://riiroo.com/pages/contact-us or our live chat (hours Monday - Friday 9am-3pm)
⚠️ Please do not return the item without getting in touch with our customer service team first.
⚠️ Please don’t use any faulty items after finding the fault, or we may not be able to provide you with a refund.
⚠️ Any goods outside of the 30 days return period are not eligible for an exchange or a refund. Repair's Only
⚠️ We can repair any manufacturer faults however unable to repair goods that are damaged in use.
⚠️ Items must be returned in the original or alternative packaging.
⚠️ Repair will not be conducted if the product is returned without packaging.
This takes into account; transit period, product inspection, refund eligibility checks & processing time.
On receiving your return the next step is for us to check the item(s). Once our checks are complete considering the item(s) returned in its original condition we’ll refund back to your payment method.
The funds should appear on your bank statement in up to 5-7 working days (how long depends on your card issuer).
📧 An email notification will be sent once a refund has been issued.
Simply return your item(s) and provide us with the return tracking details to keep an eye on the return.
⚠️ Items must be new and in its original packaging.
Please make sure you have the following information to hand before contacting our support team to help speed things up for you:
Your Order Number
A photo of the required part
Part Name/Number (If available)
🚚 Delivery Services
For all orders to mainland UK we offer a FREE delivery service. Any postcode that is not included on the tables from Region 1 -> Region 3 are considered mainland UK addresses, in which case, all services are available to you with 5 - 7 day services being FREE, regardless of the total weight of the order.
Please Note:
Unfortunately, we no longer offer shipping to Europe. This includes Republic of Ireland.
Delivery Prices & Services
Service: Express | 1 -> 2 Days
Price: £9.95
Postcodes: Mainland
Order Weight: Under 30KG
Service: Standard | 2 -> 3 Days
Price: FREE
Postcodes: Mainland
Order Weight: Under 30KG
Service: Special Saturday Delivery
Price: £19.95
Postcodes: Mainland
Order Weight: Under 30KG
Service: Standard Pallet | 3 -> 5 Days
Price: FREE
Postcodes: Mainland
Order Weight: Over 30KG
Service: Express Pallet | 1 -> 2 Days
Price: £19.95
Postcodes: Mainland
Order Weight: Over 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £99.00
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £59.00
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Over 30KG
Service: Economy | 5 -> 7 Days
Price: £9.95
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Under 30KG
Service: Express | 2 -> 3 Days
Price: £29.95
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days
Price: £19.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG
Service: Express | 2 -> 3 Days
Price: £39.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £129.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £79.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG
Service: Express | 2 -> 3 Days
Price: £49.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG
Service: Economy | 5 -> 7 Days
Price: £29.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG
Service: Express Pallet | 2 -> 3 Days
Price: £169.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG
Service: Economy Pallet | 5 -> 7 Days
Price: £89.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG
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Missing Number Plates?
You can request them here for a much quicker service than going through support!
Self-Service
We have an extensive range of helpful content, including Assembly tutorials and Troubleshooting tips which you can find here
If you can't find your answer there, feel free to get in touch with us.
Phone
We're phone-free for speedy service - opt for video calls for product peeks and tech support!
Will we never ring you!? Occasionally, when it's needed :)
Customer Support
Use the form to reach out, we'll outshine our competitors with speedy responses and superior service!
The RiiRoo Advantage: Why Shop With Us?
Discover the Perfect Ride-On for Every Adventure!
At RiiRoo, we offer an extensive selection of ride-on toys, from electric cars and jeeps to motorbikes and ATVs.
Whether your child dreams of driving a sleek Mercedes or riding a rugged quad, we have the perfect match.
Our range caters to all ages and preferences, ensuring hours of outdoor fun and adventure for your little ones.
Quality You Can Trust!
All our ride-on toys are built to the highest standards with robust materials and advanced safety features like parental remote controls and seat belts.
You can rest assured that your child's playtime is not only fun but also secure, thanks to our rigorous quality checks and safety measures.
We're Here to Help, Every Step of the Way!
Our commitment to exceptional customer service sets us apart.
From pre-purchase inquiries to post-purchase support, our dedicated team is always ready to assist you.
Don’t just take our word for it—our customers rave about our prompt and helpful service, making their shopping experience smooth and enjoyable.
Amazing Deals That Won't Break the Bank!
At RiiRoo, we believe in providing great value for money.
Our competitive pricing, combined with regular promotions and discounts, means you can find the perfect ride-on toy without overspending.
Check out our deals section to grab the best offers on your favorite products and enjoy significant savings.
Hassle-Free Assembly and Expert Support!
We understand that assembling a ride-on toy can be daunting.
That's why we provide detailed assembly instructions and videos to make the process as simple as possible.
Additionally, our support team is always on hand to assist with any questions or issues you might encounter, ensuring a seamless and stress-free experience.