RiiRoo 12 Month Battery Warranty
At RiiRoo, we work hard to ensure you have one of the best buying experiences and try to provide you with peace of mind.
However, If your battery fails to charge/recharge within the initial 12 months, then have no fear. By purchasing this warranty you are covered for 1 battery replacement within 12 months of your purchase.
Note: Consumables such as batteries are not covered by the manufacturer's warranty.
Note: This cannot be purchased separately!I was happy with the delivery very fast and the item itself was packaged really good. Very happy until we plugged it in and the battery wasn’t operating , I emailed the company and the battery was changed very quickly. Now the car is working my child loves the car . Great item I bought for my 2 year old (extra active) he loves it
I ordered an electric car for my nephew, and received two faulty cars. The first arrived with damage, which was exchanged (btw you cannot talk to anyone directly over phone, all email). The second one had a faulty tyre and light, making it unsafe to use. Was meant to have a technician advise on next steps, but never heard anything. So after a week or so I asked for a refund, only to be told I’d receive 15% deduction for any damages occurred during transit. Absolutely appalling customer service, no empathy at all. Do not buy from RiiRoo!
I had ordered the Lamborghini for my son's birthday below are my pros(+) and cons(-)
Delivery was fast which I what I wanted so I paid the extra to get it quick.(+)
When it arrived I paid for it to be built. It wasn't built.15 extra quid for nothing (-)
It did come with the stickers on. Which were on wrong folds in them misplaced and misshaped (-)
It did not come with the seat that it shows with the lambo logo. I Was disappointed at this(-)
And the car itself was scratched on a few places. Was tempted to return it but I wouldn't have had a new one for my boys birthday.(-)
My son loved it but I was unhappy about it. But if he's happy it's all good. (-) The battery warranty.... It's fine can't really say I have used the warranty if I need to use it Al Write another review.
overall I don't think it's worth the money I paid for it. When it had all these problems. If these problems weren't there I would have happly paid what I did.
Car exactly as described absolutely great product fantastic communication great delivery highly recommend 5*****
I was happy with the delivery very fast and the item itself was packaged really good. Very happy until we plugged it in and the battery wasn’t operating , I emailed the company and the battery was changed very quickly. Now the car is working my child loves the car . Great item I bought for my 2 year old (extra active) he loves it
I ordered an electric car for my nephew, and received two faulty cars. The first arrived with damage, which was exchanged (btw you cannot talk to anyone directly over phone, all email). The second one had a faulty tyre and light, making it unsafe to use. Was meant to have a technician advise on next steps, but never heard anything. So after a week or so I asked for a refund, only to be told I’d receive 15% deduction for any damages occurred during transit. Absolutely appalling customer service, no empathy at all. Do not buy from RiiRoo!
I had ordered the Lamborghini for my son's birthday below are my pros(+) and cons(-)
Delivery was fast which I what I wanted so I paid the extra to get it quick.(+)
When it arrived I paid for it to be built. It wasn't built.15 extra quid for nothing (-)
It did come with the stickers on. Which were on wrong folds in them misplaced and misshaped (-)
It did not come with the seat that it shows with the lambo logo. I Was disappointed at this(-)
And the car itself was scratched on a few places. Was tempted to return it but I wouldn't have had a new one for my boys birthday.(-)
My son loved it but I was unhappy about it. But if he's happy it's all good. (-) The battery warranty.... It's fine can't really say I have used the warranty if I need to use it Al Write another review.
overall I don't think it's worth the money I paid for it. When it had all these problems. If these problems weren't there I would have happly paid what I did.
Car exactly as described absolutely great product fantastic communication great delivery highly recommend 5*****
A refund will be refused if:
The item is returned in a used condition
If received damaged
15% will be deducted if we do not receive the product in its original packaging Refunds will not be given if they do not comply with our returns policy.
You can do this by getting in touch with our customer service team via email at hello@riiroo.com or via telephone on 01536 682268.
⚠️ Please do not return the item without getting in touch with our customer service team first.
⚠️ Please don’t use any faulty items after finding the fault, or we may not be able to provide you with a refund.
⚠️ Any goods outside of the 30 days return period are not eligible for an exchange or a refund. Repair's Only
⚠️ We can repair any manufacturer faults however unable to repair goods that are damaged in use.
⚠️ Items must be returned in the original or alternative packaging.
⚠️ Repair will not be conducted if the product is returned without packaging.
This takes into account; transit period, product inspection, refund eligibility checks & processing time.
On receiving your return the next step is for us to check the item(s). Once our checks are complete considering the item(s) returned in its original condition we’ll refund back to your payment method.
The funds should appear on your bank statement in up to 5-7 working days (how long depends on your card issuer).
📧 An email notification will be sent once a refund has been issued.
Simply return your item(s) and provide us with the return tracking details to keep an eye on the return.
⚠️ Items must be new and in its original packaging.
Please make sure you have the following information to hand before contacting our support team to help speed things up for you:
Your Order Number
A photo of the required part
Part Name/Number (If available)
Added to your cart:
- (-)