We do apologise to hear the above feedback and findings regarding your model purchased.
The item is stated as 3-5 on the spec sheet and 3 + on manual so we have to advertise it as per the manufacturer specs as this is what it get's approved as for sale other wise it would be classed as false advertisement if we did not advertise it as the spec sheet.
The age we put on the website is the max user age so generally we recommend going for something 2-3 years higher as all children do vary
I have looked at the communication with yourself and the team and can see that we have collected this for a full refund for you and this has been processed.
I do hope that this has not put you off future purchases with us and if you do require any assistance with a suitable sized model for your little one our customer service team will be more than happy to assist.