RiiRoo Telephone Number Replaced: Welcome to Our Live Chat Service

At RiiRoo Ltd, we place great emphasis on transparent communication with our customers.

We understand how important it is for you to stay updated about the changes we make to better your shopping experience.

With this spirit, we've decided to make a key shift in our customer service: we have replaced our traditional telephone line with an interactive live chat feature (which can be found in the bottom right-hand corner of our website).

This may prompt the question: Why live chat?

So, let's walk you through the multitude of benefits this change brings to you, our valued customers.

1. Easy Accessibility

While we're switching from phone to live chat support, we still remain easily accessible. Our live chat will be active during our working hours, which are Monday to Friday, 9 am to 5 pm. 

It's a direct line to us, ensuring your queries and concerns are addressed promptly.

2. Increased Customer Service Productivity

With the move to live chat, our customer service team will be able to manage multiple chats at the same time.

This was a limitation with telephone support, where only one call could be managed at a time.

Now, we can serve more customers simultaneously, ensuring your questions are addressed in a timely manner.

3. Swift Response Times

Live chat promotes concise, straightforward communication, resulting in quicker conversations and responses.

This efficiency allows us to resolve your concerns promptly, ensuring minimal interruption to your shopping experience.

4. More Personalised Communication

Unlike phone calls that can sometimes be hindered by poor connection or background noise, live chat offers a clearer and more personal means of interaction.

You can comfortably type out your queries or concerns, ensuring accurate understanding and resolution.

5. No Extra Costs

No more worrying about potential phone charges. With live chat, you'll only need a reliable internet connection to get in touch with us.

It's a free, accessible, and user-friendly method of reaching out.

6. Enhanced Tracking and Management

The introduction of live chat also leads to better tracking and management of your interactions with us.

This recorded history allows us to refer back to your previous concerns, ensuring we provide you with the most appropriate and personalised solutions.

7. The Freedom to Multitask

Unlike phone support, live chat enables you to carry on with other activities or continue browsing our site while waiting for a response. It’s a perfect fit for your busy lifestyle. 

8. Simplified Problem-Solving

Live chat is especially efficient when it comes to addressing simple issues.

The ability to share images or documents simplifies the process of understanding and resolving any problems you might encounter.

9. Potential Sales Opportunities

With live chat, our customer service team can initiate proactive conversations, offering assistance when it seems you might need it.

This opens up an opportunity to better serve your needs, and perhaps introduce you to new products you might find interesting.

In essence, our transition to live chat is all about prioritising your experience with us.

We aim to keep up with the fast-paced digital world, offering you the most efficient and effective customer service.

Our commitment to delivering the highest standard of customer service remains unwavering, and we're excited to engage with you through our new live chat feature.

As always, we appreciate your continued support and look forward to serving you better.

FAQs

What should I do if my query is not resolved via live chat?

If your query isn't resolved during the live chat, feel free to email us at hello@riiroo.com or fill out our customer contact form. In fact, we would invite you to do this so all conversations are properly recorded and can be easily referenced.

What happens if my live chat gets disconnected mid-conversation?

In the event your chat gets disconnected, you can simply initiate a new chat. Our customer service team will have access to the previous chat history, so you won't have to start from scratch. We aim to ensure seamless service despite technical hiccups.

Is the information I share over live chat secure?

Absolutely. We adhere to strict privacy and security protocols. Any information you share with us over live chat is confidential and is used strictly for the purpose of assisting you with your queries and enhancing your customer experience.