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Technical Support

One step ahead of the rest.

We're a unique Ride on Toy company with in-house technicians who know these models like the back of their hands. They'll fix it, no worries.

Phone us for technical support

Give us a call

01536 682268
Due to Covid-19, our phone line is currently offline.  We will post an update once the line is active again. 

Our customer support team are able to provide support over the phone in the event of a problem. If, however, the problem is of a technical nature that they are not able to resolve, they will advise the in-house technicians to speak to you.

email RiiRoo

eMail us

If it's more convenient for you, why not send us an email? We are extremely proud of our quick response times and someone will help rectify any problems you will have in good time!

Take pictures for RiiRoo

Send Photos/Videos

WhatsApp - Viber

Our mobile number: 0782 640 4400

If your technical issue is tricky to explain, take photos or a video that shows the issue and send it to us,please include your postcode in the message. They say a picture is worth a thousand words and our support team mostly agree, if the issue is complex images/videos go a long way in helping troubleshoot issues.

In the rare event that the issues cannot be resolved remotely, we will need to arrange for the product to be returned back to us for a full inspection. In the event the product needs to come back to us for inspection/repairs, we aim to have you up and running within 7 working days from the day we receive the product.

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