These things happen and we don't like pretending we're perfect but at least, in cases where things do go wrong, we always aim to make the process as easy as humanly possible!
For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business! For items that have gone past 30 days, please contact our support team, they are usually pretty good :)