🚩 Q & A

🙋 How long do I have to return for a refund or an exchange?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A refund will be refused if:
The item is returned in a used condition
If received damaged
15% will be deducted if we do not receive the product in its original packaging Refunds will not be given if they do not comply with our returns policy.

🙋 What do I do after finding a fault or damage?

Please return your item(s) to us within 30 days after finding the fault.

You can do this by getting in touch with our customer service team via email at hello@riiroo.com or via telephone on 01536 682268.

⚠️ Please do not return the item without getting in touch with our customer service team first.
⚠️ Please don’t use any faulty items after finding the fault, or we may not be able to provide you with a refund.
⚠️ Any goods outside of the 30 days return period are not eligible for an exchange or a refund. Repair's Only
⚠️ We can repair any manufacturer faults however unable to repair goods that are damaged in use.
⚠️ Items must be returned in the original or alternative packaging.
⚠️ Repair will not be conducted if the product is returned without packaging.

🙋 How long does it take to process my refund?

Refunds can take up to 10 working days from the date of your return for your parcel to be inspected and a refund to be issued.
This takes into account; transit period, product inspection, refund eligibility checks & processing time.
‍
On receiving your return the next step is for us to check the item(s). Once our checks are complete considering the item(s) returned in its original condition we’ll refund back to your payment method.

The funds should appear on your bank statement in up to 5-7 working days (how long depends on your card issuer).
‍
📧 An email notification will be sent once a refund has been issued.

🙋 Can I have an exchange instead of a refund?

Unfortunately we don’t offer an exchange facility.

Simply return your item(s) and provide us with the return tracking details to keep an eye on the return.

⚠️ Items must be new and in its original packaging.

🙋 Who covers the return costs?

In most cases the return costs are covered by us, however, this only applies to orders which are found to be faulty or damaged upon delivery. In cases where the items is unwanted or ordered by mistake, the return costs will need to be covered by you.

🙋 I need spare parts, where can I get them?

We stock the majority of parts for our ride-on's, however, given the sheer number of parts on hand, we are not able to make them readily available to order online. If you need to order a part, please get in touch with our customer support team, where they will be able to give you part availability information.

Please make sure you have the following information to hand before contacting our support team to help speed things up for you:
Your Order Number
A photo of the required part
Part Name/Number (If available)

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🚚 Delivery Services

For all orders to mainland UK we offer a FREE delivery service. Any postcode that is not included on the tables from Region 1 -> Region 3 are considered mainland UK addresses, in which case, all services are available to you with 5 - 7 day services being FREE, regardless of the total weight of the order.

Please Note:
Unfortunately, we no longer offer shipping to Europe. This includes Republic of Ireland.

Delivery Prices & Services

Service: Express | 1 -> 2 Days
Price: £19.95
Postcodes: Mainland
Order Weight: Under 30KG

Service: Standard | 2 -> 3 Days
Price: £9.95
Postcodes: Mainland
Order Weight: Under 30KG

Service: Economy | 5 -> 7 Days
Price: FREE
Postcodes: Mainland
Order Weight: Under 30KG

Service: Special Saturday Delivery
Price: £19.95
Postcodes: Mainland
Order Weight: Under 30KG

Service: Standard Pallet | 3 -> 5 Days
Price: £19.95
Postcodes: Mainland
Order Weight: Over 30KG

Service: Economy Pallet | 5 -> 7 Days
Price: FREE
Postcodes: Mainland
Order Weight: Over 30KG

Service: Express Pallet | 1 -> 2 Days
Price: £39.95
Postcodes: Mainland
Order Weight: Over 30KG

Service: Express Pallet | 2 -> 3 Days
Price: £99.00
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Over 30KG

Service: Economy Pallet | 5 -> 7 Days
Price: £59.00
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Over 30KG

Service: Economy | 5 -> 7 Days
Price: £9.95
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Under 30KG

Service: Express | 2 -> 3 Days
Price: £29.95
Postcodes: AB10 -AB16 *,AB21 -AB25 *,BT,DD,IV1 *-IV9 *,IV10 *-IV19 *,IV30 *-IV36 *,PH1 *-PH9 *,PH10 *-PH14 *,PO30 *-PO41 *,AB31 *-AB38 *,AB41 *-AB56 *
Order Weight: Under 30KG

Service: Economy | 5 -> 7 Days
Price: £19.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG

Service: Express | 2 -> 3 Days
Price: £39.95
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Under 30KG

Service: Express Pallet | 2 -> 3 Days
Price: £129.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG

Service: Economy Pallet | 5 -> 7 Days
Price: £79.00
Postcodes: HS*,IV20 *-IV29 *,IV37 *-IV99 *,PH15 *-PH26 *,KW1 *-KW9 *,KW10 *-KW14 *,PH27 *-PH50 *,PA20 *-PA99 *,KA27 *-KA28 *,ZE1 *
Order Weight: Over 30KG

Service: Express | 2 -> 3 Days
Price: £49.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG

Service: Economy | 5 -> 7 Days
Price: £29.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Under 30KG

Service: Express Pallet | 2 -> 3 Days
Price: £169.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG

Service: Economy Pallet | 5 -> 7 Days
Price: £89.95
Postcodes: GY*,IM*,KW15 *-KW17 *,ZE2 *-ZE9 *
Order Weight: Over 30KG

DELIVERY TRACKING & UPDATES

Don't leave it too late!

Keep an eye out for your order via the respective carriers tracking system. You'll find the courier as well as the tracking number specified on your order despatch email.

If you need help with a delivery, contact our lovely support team. They'll be on hand to help.

It is important to note that most of the rates specified above are subsidised by us therefore the re-delivery charges will, in most cases, be more than we have specified above.

This becomes especially important for orders which are delivered by a specialised service where only one attempt at delivery is included.

Please keep an eye on your email/phone so you don't miss delivery. The delivery charges are quite hefty and there is no reason to spend money where we don't have to!

RiiRoo For Easy Returns

EASY RETURNS

Things happen :(.

For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business!

For items that have gone past 30 days, please contact our support team, they are usually pretty good :)

RiiRoo™ takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 4 years our systems have evolved massively in line with our company's growth to ensure this happens.

It is important to note that our big parcels are delivered by APC (Action Express) using a pallet service. Please retain the pallet until you are sure the product is in good working order. If a return is required then the only way for it come back to us is using the same pallet service.

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