T1 Montageservice

I ordered a ride-on car for a child, and it was never delivered. The disappointment caused was significant, and I had to spend additional money at the last minute to replace a gift that should have arrived as promised.

DPD marked the parcel as delivered, yet the photographic evidence provided is clearly not my address. I also have CCTV footage confirming that no delivery was made to my property. This is a serious failure in the delivery process.

Under the Consumer Rights Act 2015, goods remain the responsibility of the retailer until they are delivered to the customer. As the item was not delivered to my address, the retailer has failed to fulfil their contractual obligations.

The refund process has been equally unacceptable. I was advised it would take 6 days. That deadline passed, followed by a further 6 days with no update or resolution. I repeatedly had to chase the company for information instead of receiving proactive communication. Due to the continued delay, I have now escalated the matter to my bank to recover my funds.

This entire situation demonstrates a lack of accountability, poor customer service, and disregard for consumer rights. In addition to a full refund, I believe compensation for the inconvenience, financial loss, and distress caused is warranted.

I strongly advise others to consider this experience before purchasing from this company.

Very happy thankyou