
Free warranty
OneMoto warranty
OneMoto products have their own warranty terms, set out below.
Your statutory rights are not affected.
12 months
Motors, speed controllers (mainboards) and chargers on electric ride-ons
12 months
The frame on dirt bikes, quad bikes, go-karts, off-road buggies and tractors
30 days
Petrol models: the engine and all parts
What our free warranty covers
Cover starts on the date you buy. It covers faults caused by a manufacturing defect in materials or workmanship.
| Product | 12 months | 30 days |
|---|---|---|
| Electric ride-ons | Motors, speed controllers (mainboards) and chargers | Wheels and tyres, seats and handlebars, lights and bulbs, batteries |
| Dirt bikes, quad bikes, go-karts, off-road buggies and tractors | The frame | All other parts |
| Petrol models | None | The engine and all parts |
After the warranty period we can still supply parts and carry out repairs, charged at cost.
How we put it right
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We find the cause
Our team asks a few questions, and may ask for photos or a short video.
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We send the part
Most faults are fixed this way.
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We repair it
If a part won't fix it, we arrange a repair. We'll agree with you where it is done.
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We replace it
If a repair isn't possible or economical, we replace it with the same model, or a similar one of the same or greater value if it's no longer available.
What our free warranty doesn't cover
Normal wear and tear
Normal wear and tear, including battery wear and loss of capacity.
Misuse and accidents
Damage from misuse, impact, falls or accidents, or riding over the weight limit or outside the guidance in the manual.
Assembly
Faults caused by assembly that doesn't follow our instructions.
Water, frost and dirt
Water, frost, damp, sand and dirt damage or corrosion, for example from storing the product somewhere cold and damp.
Modifications and non-approved parts
Modifications, or parts and accessories that we didn't supply or approve.
Unauthorised repairs
Repairs or cleaning by anyone we didn't authorise.
Theft and deliberate damage
Theft, fire, flood, vandalism or deliberate damage.
If we inspect a product and the fault isn't covered, we'll tell you before charging for any repair.
How to make a claim
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Get in touch
Contact us to make your claim.
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Tell us the details
Tell us your order number, the product's item number if you have it, and describe the fault, with photos or a short video if you can.
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Stop using the product
Please stop using the product once you find a fault, and don't send anything back until we've arranged it with you.
Keep your order confirmation as proof of purchase (you can download invoices from your account). The warranty covers the original buyer.
Still need help?
We reply within one working day, Monday to Friday.
Who provides this warranty
This warranty is given by RiiRoo Limited (OneMoto is a RiiRoo brand), 5 Godwin Road, Corby, Northamptonshire NN17 4DS, and covers products bought from riiroo.com or onemoto.one and delivered in the UK.
Missing Number Plates?
You can request them here for a much quicker service than going through support!
Self-Service
We have an extensive range of helpful content, including Assembly tutorials and Troubleshooting tips which you can find here
If you can't find your answer there, feel free to get in touch with us.
Phone
We're phone-free for speedy service - opt for video calls for product peeks and tech support!
Will we never ring you!? Occasionally, when it's needed :)
Customer Support
Use the form to reach out, we'll outshine our competitors with speedy responses and superior service!
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