Customer Reviews

Customer Reviews

Based on 42 reviews
71%
(30)
5%
(2)
5%
(2)
5%
(2)
14%
(6)
A
Anemary (Harringay, GB)
I request a call

Can somebody from this company please give me a call as is unacceptable to receive a broken digger for my kid on christmas and in a period of 3 weeks nobody contact me to solve the issue

We’re truly sorry to hear about the broken digger and the lack of contact since your initial report. This isn’t the standard of service we aim to provide. Please email us so we can address the issue and work on a resolution for you.

A
Anemary (Amsterdam, NL)
Dissapoinment. Came broken

I have ordered this digger for my 3 years old and it came broken. The arm is not working and it does a very weird noise. For 2 weeks I have tried to contact the company but no luck. I filled in a form and no response. The chat is not working. No phone number. My kid did not get to enjoy his most wanted christmas present.

Hi Anemary,

Thank you for taking the time to share your experience, and I’m so sorry to hear about the issues with the digger. I completely understand how disappointing this must have been, especially when it was meant to bring joy to your child.

Could you please send us an email with the details and a video showing the problem? This will allow us to identify the issue and find a solution for you as quickly as possible. We’ll ensure this is resolved promptly.

Thank you for your patience, and we’re here to help.

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