Mercedes ML350 4Matic - White

Perfect service! Good price! My daughter is happy!

I had to give this item a 2 stars because it arrived broken... but it don't think the break was down the damage on route, as it think its just because the plastic is quite flimsy, therefore id have to rate the product quite low.

We purchased this as a gift for my nephews first birthday, we searched ages for one that would be perfect, and as hes quite big and advanced for his age we didnt mind getting a present which would last years. When it says this product is recommended for 5 year olds, i don't think that this is right, a 6 year old was far to big for this so i don't imagine it lasting a 5 year old very long. perhaps 2 would be the right age. However as this car had parental controls we went with it anyway! and he LOVES it. but this is where my gripe with the product comes into play. at the age of 1 my nephew could remove the windscreen on the left has side, with no force at all.. the middle and right were locked into place but due to the broken part the left hand side will no clip in. I contacted RiiRoo straight away (18th Aug) and they said they would pass it on to a technician, who after much deliberation told me to "push it in harder" (rolling eyes) obviously that wasn't going to fix the problem, so a refund of a mer 15£ was offered.... the product could go back but they are now out of stock until November, which isn't ideal as like i said its a well loved gift, and our nephew would be left without his present for months. The product could only be collected monday-friday which isnt very convenient now both parents are back working as teachers at school... if this had been dealt with promptly it could of been collected sooner. They also couldn't specify a collection time, and stated that if the collection was missed we would be charged? not ideal customer service - had the customer service team not 'lost' my email, as they stated, then perhaps this would of been dealt with quicker.

Its such a shame when you spend £150 on a product for it be be faulty.... its now been discounted to £120 which is an even bigger kick in the teeth because the refund amount doesn't even equate to the current discount. We spent money of extra such as the extra warranty and the music key, which wouldn't be refunded had the product been returned for a refund.

overall nice product when not broken, poor service, and refund/exchange policy.

Great choice for my godchild birthday.

Brought this for my Grandsons birthday. I'm absolutely over the moon & my Grandson loves it! Caused a problem with his parents taking him out of it but worth every penny.
Great communication letting you know delivery and set up instructions sent but so easy to put together. Definitely buying him more, he will br like MTV check out my ride!

Great service delivery on time fantastic car great value for money grandson loves it easy to put together many thanks