Here's Our Top 10 Customer Questions We Get Asked About Kids Electric Cars
As the UK’s number one seller of Kids Electric Cars, we have accumulated quite a lot of data on what our customers want, the colours they prefer, the styling and makes and models that sell.
With so much data at our fingertips, we thought it would be a cool idea to write about the “Top 10 Customer Questions We Get Asked About Kids Electric Cars” to help our future customers make an informed decision before they purchase.
At the top of the list our most popular question is generally about pairing remote to our cars. In fact, when we decided to start producing helpful videos for our customers this was THE most requested video from our customers. So, it was no surprise that this was the first on the list.
Pairing Your Ride In Car Remote Control
At RiiRoo we have around 7 different variations of ride on car remote control units and they all pair differently. Other than our RiiRoo SuperSport and ATV Quad Bike all of our cars come with parental remote controls.
A lot of our customers also enquire about our kids ride on motorbikes too. But, we don’t currently sell a motorbike that can be operated by a remote control. Only our cars.
For convenience, I have included the different remote control timestamps
- (0:00) Intro
- (0:1:23) Pairing the XMote
- (0:1:27) Pairing the LiteMote
- (0:1:41) Pairing the HappyMote
- (0:1:57) Pairing the OrangeMote
- (0:2:11) Paring the OwlieMote
- (0:2:27) Pairing the RedMote
- (0:2:41) Pairing the WallieMote
Important note: With all of the remotes (apart from the XMote), the cars must be switched off before any attempt to pair the remote is undertaken; otherwise, the remote controls will not work. So when attempting to pair your car, ensure it is switched off!!
Note: The XMote is the only remote control that needs the car to be switched on so that it can be paired.
Free Next Day Delivery To UK Mainland
Approximately, 99% of all of our deliveries go out for next day delivery. However, even though this is stated on our website. This is not something we can guarantee. Not because we don’t want to, but, down to the fact that we work with 3rd party couriers and also the many different circumstances on why they can’t deliver.
The delivery is FREE unless we are delivering to Northern Ireland or Europe. If this is the case, then a separate delivery charge is either supplied at checkout or we inform customer by email as soon as the order goes through.
Even though Northern Ireland is part of the UK, unfortunately, due to the delivery cost of shipping we (like most other online retailers) are not able to offer free delivery. The cost of delivery is just too much for us to build it into the cost of our toys, therefore, we have no other choice but to charge extra for delivery.
Are You Open & Deliver At The Weekend?
Unfortunately, we are only open Monday to Friday, from 9 am to 5 pm. Our office and warehouse are closed at the weekend. If you order from us at the weekend, your order will be picked and packed on Monday.
Battery Related Questions
The most popular question we receive after the pairing question is “how long does the battery last?” This is a great question, but varies depending on the make and model of the car and also how often the car is used.
If you’re unsure, you can check out our car descriptions by scrolling down to the “Battery & Motors” tab on one of our product pages. From there, it should be able to give you some approximations on battery life for that particular model.
Like any car we sell, we would recommend referring to the instruction booklet that came with the car for clarification. This is because the manufacturer may sometimes change the spec of the car before we get a chance to change it on our website.
What Age Is This Suitable For?
Again, this is a really popular question that comes up on a daily basis and to be honest, we can understand why. Investing in one of these toys is a considerable investment for many, so customers want to be sure they are purchasing the right size toy for their child.
Unfortunately, this is probably the hardest question to answer on this list. Not because we don’t have the age ranges, but, the fact that children come in all shapes and sizes, there really is no “one size fits all”. As a retailer, we can only go by the manufacturer’s recommended age supplied to us.
So to make things a little bit easier, we have decided to state the “maximum age” that this car is compatible with, instead of an average. That way, along with the dimensions, the customer should be able to make an informed decision.
To find the age range of one of our cars, you simply need to click on the “General Features” tab on our website. Among the various details displayed, you should also see a line that tells you the approx age group that is compatible with this car.
What Are The Dimensions?
Knowing what the dimensions are of a ride on car is really important. Not just so your child is able to fit, but, also to make sure you have the space to store it.
The dimensions that RiiRoo supply are generally laid out like this - (Product Dimensions: 108 x 66 x 55CM). We first show the length, width, and then height of the car. The same format is used for our motorbikes too!
One thing that must be considered is the fact that different batches of cars will vary slightly, not that much, but there will be a slight difference.
The dimensions can be found in the “Dimension & Weights” tab of our product page. As an added bonus, we also display the approximate dimensions of the box the car comes in too. This is down to the fact that a lot of parents are purchasing these toys and presents and need to store them away. Knowing the size helps them know where they will be able to store it.
What Is and How Long is My Warranty?
This is just an excerpt of the information available on our warranty page.
Our warranty kicks in 14 days after the date of purchase and generally covers manufacturing defects for 12 Months.
The warranty excludes parts which are classed as consumables as well as faults which are caused by misuse.
The following is a shortlist of parts which are excluded from our standard warranty terms but not limited to:
- Wheels & Tires.
- Materials including seats and handlebars.
- Lights & Bulbs.
- USB Ports & Aux-In Ports.
Here is a list of parts which are covered under the standard warranty terms:
- Parental Remote Controls.
- Speed Controllers/Motherboards.
To make things simple, here is a list of product categories, along with their warranty timeframes.
12-Month Manufacturer Defect Warranty
- Parental Remotes
- Speed Controllers/Motherboards
30 Day Manufacturer Defect Warranty
- Wheels & Tires
- Materials including seats and handlebars
- Lights & Bulbs
- USB Ports & Aux-In Ports
30 Days Manufacturer Defect Warranty.
The petrol range is only covered for 30 days due to the high chance of customer misuse or incorrect assembly. We can only provide parts for these products or repair at cost. These lines of products are excluded from our standard warranty terms as well as our return for refund policy. Your statutory rights are not affected.
Where Are The Badges?
Like other ride on car retailers. RiiRoo sells both licensed and unlicensed. Licensed cars mean we have the rights to show the manufacturers badges and stickers whereas unlicensed cars don’t.
Here’s an excerpt from a previous article: -
Licensed Ride On Cars
All RiiRoo licensed ride on cars and toys are manufactured under the supervision and blessing of the parent company’s engineers and brand holder. More specifically, the brands we work with are Bugatti, Mercedes, Lamborghini, Ford, BMW, Maserati, Bentley, Audi, Volkswagen, Land Rover, and Jaguar.
In essence, they give the manufacturer the license to use their badges, stickers, and exact styling. Often, it is really hard to distinguish between the toy and the real thing. The amount of hard work and expertise that goes into making these replicas is truly astounding.
The brand owner oversees the overall quality and look of the cars and ensures it lives up to their standards. Any car designed and produced and manufactured that doesn’t is normally rejected.
If you are unsure whether a car is licensed or unlicensed, oftentimes the website will either display it in the title or description of the product page.
Unlicensed Ride On Cars
As you have probably worked out already? An unlicensed ride on car is exactly the opposite of a licensed one.
The manufacturer does not have a license to use the branding, badges or stickers of the brand owner. However, what they often do is produce near replicas of the real thing, but without the branding.
Again, if you are unsure whether it is a licensed or unlicensed version, simply check the title or description of the car.
With regards to the title it will describe the car using the term “style.” This means the car looks like the real thing but will not display any badges or stickers.
Now, not all ride on car retailers offer number plates for free with every purchase and even less give you the option to choose a country flag of your choice.
So to be clear, with every single ride on car purchase, the customer receives a free number plate where they have the ability to customise the number plate by writing the name they want and will be able to choose the country flag.
The number plates only come in one size. If we were to offer them in multiple sizes, unfortunately, we wouldn’t be able to offer them as a free gift I’m afraid. The overall logistics and time it would take to print specifically for certain toys would just be too much.
The number plates are stickers and not hard plastic. A few customers expect them to be pressed onto hard plastic when they are actually stickers that you can peel off and use on whatever toy you like.
Where Are My Number Plates?
Where possible we always try to include the number plate stickers in the box so that when the car is delivered they arrive together. However, on the odd occasion they are sent out separately (normally delivered via Royal Mail).
Does This Also Come In 24V?
We have a selection of 24V cars, but we don’t have the option at the moment to turn 12V cars into 24V. This is because a 24V car requires a different motherboard and different wiring and it also depends on the license available from the car manufacturer too!
A lot of our suppliers only have a license to produce cars with a certain voltage.