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🚘 *** OUR DELIVERIES ARE RUNNING AS USUAL - YOU CAN STILL ORDER ONLINE FOR DELIVERY ***🚘 Click Here to Learn More
🚘 *** OUR DELIVERIES ARE RUNNING AS USUAL - YOU CAN STILL ORDER ONLINE FOR DELIVERY ***🚘 Click Here to Learn More

A Message From The Directors

Last Updated: 24.3.20

*** News Flash ***

YOU CAN STILL PURCHASE ONLINE FOR DELIVERY - OUR OFFICE IS STILL OPEN!!

Dear friends of RiiRoo,

First of all, thank you for being loyal customers. 

Our thoughts and prayers go out to anyone that has a friend, colleague or family member that has been diagnosed with COVID-19. 

It really is a virus that is effecting and having a major impact on our way of life. Our main concern is for those that are most vulnerable like our elderly or those that have underlying care conditions.

What doesn’t get reported are those soon to be parents and those that have very young children. The worry and anxiety they are feeling must be absolutely terrible.

Even though we are not professionals, we encourage you to read one of our recent articles Coronavirus - Here's What We Know & Things That Could Help. This is far from being comprehensive, rather a few helpful points to help you get through this crisis as best you can.

Our office and our Showroom will be open as usual - 9 am to 5 pm - Monday to Friday (occasionally, this may vary slightly depending on how many staff we have working that day. Please check our website for details.

NOTE: FROM IMMEDIATE EFFECT THE SHOWROOM IS NOW CLOSED! You can still purchase from us online.

We have decided to implement a policy of: Any employee that does not feel well or shows signs of any type of flu symptoms will be asked to return home and self isolate.

We have also taken stringent measures to ensure all employees have been following the main guidelines of cleanliness with a healthy supply of antibacterial cleaning fluids and sprays on our premises

Stock

With regards to stock. Luckily we re-stocked just before Christmas and have plenty of toys covering all of the categories on our website. If we are running low on an item we will show this notice: 

we are running low riiroo notice

If an item is out of stock we will show an “Email When Available” button next to the item. This means the product is temporarily unavailable. If you enter your email address, our system will notify you as soon as it is back in stock.

An example of back in stock notice

If an item is out of stock we will show an “Email When Available” button next to the item. This means the product is temporarily unavailable. If you enter your email address, our system will notify you as soon as it is back in stock.

Deliveries

At the time of writing, our deliveries to you will be unchanged. We are still offering free next day delivery to the UK mainland if you order before 1 pm (except for weekends).

From immediate effect. DPD (our main delivery partner) won’t be asking customers to sign for parcels.

Here’s an excerpt from their website:

“With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit”.

“With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.”

 

We use a wide variety of different couriers and we would expect them to implement the same policy as DPD.

As always, if you need to get in touch with us, you can still email us: hello@riiroo.com, chat with us on the website or alternatively, call us on 01536 682268.

With love from all of us at RiiRoo.

Stay safe!

 

Vatan & Vigan Bakija

Directors

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